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Refund policy

Returns

We have all the legalise below, but if you are unhappy with your purchase, please get in touch as we really want our customers to be genuinely thrilled with their items and realise that simple returns make the initial purchase an easier leap to make.


Our policy lasts 14 days.  If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the packaging it arrived in.

All our items unless stated have been pre-owned, so please be reasonable in your expectations as to what this means in terms of wear and tear. 

We will abide by the Consumer Guarantees Act, but this means we do not have to give a refund if you change your mind about a purchase — so please choose carefully.

If the item you have bought is faulty, and it wasn’t mentioned prior, we will provide a replacement, a repair or a refund as required by the Consumer Guarantees Act.

You can expect any second-hand products to:

  • be fit for purpose
  • be safe
  • be free from defects
  • look acceptable
  • last for a reasonable amount of time.

But you can’t expect them to be the same as new products. Whether they are of acceptable quality depends on how much you paid for the products, what you were told about them, and their general wear and tear.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at representresale@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at representresale@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please email us at representresale@gmail.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.